All of our products are brand new, we do not sell previously used products due to the hygiene.
Given the nature of our products, we do not provide satisfaction returns. We follow this strictly in concern for the safety and care of our customers. So, it's important to purchase your products carefully. This includes if you choose the wrong size, color, or texture - they cannot be exchanged.
However, if you do receive a defective item, it can be exchanged for the same item within 30 days of purchase or for the duration of the manufacturer's warranty - whichever one is greater. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In order to process your defective exchange as quickly as possible, all returns must be pre-approved. In this case, you must contact our customer service for your Return Authorization, we'll respond to your email within 24 hours or the next business day. Before returning your product, our customer service will troubleshoot your toy to see if it will work. If this fails, your item will be deemed as defective. We'll then email you the information to send us your defective toy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the event your toy is working, we will send it back to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
When returning the product, please make sure it's clean. For health and safety concerns, if the toy is extensively used, old, or not cleaned properly, we have the right to refuse your return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please note, we do not send replacement orders for issues with Customs. We are not responsible for any order seized and held by Customs.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Before placing your order, you can review our full shipping terms on our FAQ page, CLICK HERE.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We appreciate your business,
Make Me Shake